Refund policy
Every garment is inspected before shipment. If your order does not meet expectations, we’re here to assist.
Return Eligibility
Returns are accepted within 14 days of delivery if items are:
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Unworn and unwashed
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Free from stains, scents, or damage
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In original packaging with tags attached
Items that do not meet these standards will not be accepted.
Non-Returnable Items
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Limited releases
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Sale or discounted items
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Worn or altered garments
Exchanges
Exchanges for size or item availability are offered when possible.
Email support@kyroalexander.com to request assistance.
Return Process
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Email support with your order number and reason for return.
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Once approved, return instructions will be provided.
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Ship the item within 5 days of approval.
Customers are responsible for return shipping unless the item arrived damaged or incorrect.
Refunds
Approved returns are refunded to the original payment method within 5–10 business days after inspection.
Damaged or Incorrect Orders
Report within 48 hours of delivery and include photos of the item and packaging.
Kyro Alexander pieces are designed for longevity.
We encourage intentional purchasing and mindful ownership.